We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to Cancuntravel.com, you have the right to understand our information privacy practices prior to providing Cancuntravel.com with any of your PII.

REQUEST YOUR PII
• Cancuntravel.com only collects PII that you voluntarily provide to us and uses your PII only for the purposes of responding to and processing your requests for Cancuntravel.com travel products and services. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of Cancuntravel.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Cancuntravel.com can be accessed without providing any PII.
• On all Cancuntravel.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
• Cancuntravel.com will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Cancuntravel.com does not sell or rent your PII to anyone.
• Cancuntravel.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Cancuntravel.com. This can be accomplished at any time by updating your preferences in "My account". If you choose not to receive any of the promotional e-mail services that Cancuntravel.com provides, then Cancuntravel.com will only send you e-mail that relates to a specific travel purchase.

Cancuntravel.com collects and uses PII when:

1. You become an Cancuntravel.com member
Cancuntravel.com collects your Member ID, password, and e-mail address when you register to become a member of our Web site.

2. Complete a traveler profile
Cancuntravel.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the My Account area of a member's Cancuntravel.com account.

3. Purchase travel
When someone other than yourself is accompanying you on travel purchased through Cancuntravel.com, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Cancuntravel.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.
Cancuntravel.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Cancuntravel.com. Please view our Credit Card Guarantee for additional information on Cancuntravel.com's commitment to protecting your credit card security.

4. Use the Travel Arranger service
Cancuntravel.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other Cancuntravel.com members. If you elect to participate in this service, Cancuntravel.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.

5. Participate in a survey, contest, or sweepstakes
Occasionally, Cancuntravel.com may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Cancuntravel.com when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address.

6. Contacting Cancuntravel.com.
Cancuntravel.com collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Cancuntravel.com, or accessing your account.

Our partners.
Cancuntravel.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Cancuntravel.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Cancuntravel.com We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

OTHER INFORMATION WE COLLECT.
Some information is collected automatically every time you visit Cancuntravel.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

COOKIES AND OTHER WEB TECHNOLOGIES.
When you visit Cancuntravel.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by Cancuntravel.com.

When you access the My account area of the Cancuntravel.com, reserve or purchase travel, or use selected travel planning tools, TC&P S.A. de C.V. requires you to sign in as a member, using your Member ID and password. Once you sign in as an Cancuntravel.com member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

A cookie file may also be placed on your hard drive by Cancuntravel.com's third-party advertising companies. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PII.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person

COMPUTER INFORMATION
Cancuntravel.com collects certain technical information from your computer each time you request a page during a visit to Cancuntravel.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

INFORMATION FROM OTHER SOURCES
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized TC&P S.A. de C.V. personnel may update your profile to accurately reflect any new profile information included in communications received from you.

USE OF YOUR INFORMATION
Information collected on Cancuntravel.com may be used to:
• Register you as an Cancuntravel.com member
When you register to become a member of Cancuntravel.com, we use your information to create your member account. You will then receive a "Welcome to Cancuntravel.com " e-mail that contains your Member ID and describes the \benefits of using Cancuntravel.com for planning and purchasing your travel needs.
• Plan and purchase travel
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
• To doTravel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Cancuntravel.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
• Send e-mail notifications for special promotions
As a registered Cancuntravel.com member, you can receive e-mails about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Cancuntravel.com and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from Cancuntravel.com. This only occurs if your computer supports such technology.

• Respond to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Cancuntravel.com, or accessing your account.

• Improve the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Cancuntravel.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

SERVICE PROVIDERS
To provide and process the services you request, Cancuntravel.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Cancuntravel.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or rental car suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Cancuntravel.com offers travel products from hotel, airline, cruise, and rental car suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Cancuntravel.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
Cancuntravel.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
Cancuntravel.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Cancuntravel.com

TRUSTED BUSINESS PARTNERS
In addition, we have partnered with various third-party Web sites to offer Cancuntravel.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Cancuntravel.com provided travel services.

OUR OBLIGATIONS
Cancuntravel.com may be required by law to disclose information you have provided in obtaining our travel products or services. Cancuntravel.com may also disclose information against someone who poses a threat to Cancuntravel.com 's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Cancuntravel.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

OTHER WEB SITES
There are several places throughout Cancuntravel.com that may link you to other Web sites that do not operate under Cancuntravel.com's information privacy practices. When you click through to these Web sites, Cancuntravel.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

CONTROL OVER AND ACCESS TO YOUR INFORMATION.
• Cancuntravel.com believes that members and site visitors should have control over the collection and use of their PII. You have access to your information in MY ACCOUNT area of Cancuntravel.com

The My account page on Cancuntravel.com allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to the Fare Tracker or special promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to Cancuntravel.com. You can add new travelers and delete existing travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.

• Sign up to become an Cancuntravel.com member .
When you sign up as a new Cancuntravel.com member, you will receive a "Welcome to Cancuntravel.com " e-mail. This e-mail contains your Member ID and describes the benefits of using Cancuntravel.com for planning and purchasing your travel needs.

Request to close an account
When you complete an Account Closure request, we will send you an "Account Closure Confirmation" e-mail.

Purchase travel
Each time you purchase travel through Cancuntravel.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Cancuntravel.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive, Travel Arranger, Trip Guides, or other special promotional marketing communications
As a registered Cancuntravel.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on Cancuntravel.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. If you choose to receive our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected. You can opt out of your subscription to Cancuntravel.com 's promotional e-mail services at any time on the My Account page under the heading "E-mail settings."

Contests and sweepstakes
You have the option of sending an e-mail to Cancuntravel.com requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the Cancuntravel.com Web site, or accessing your account, we will respond to you via e-mail or telephone.

Protecting your information
We want our members and site visitors to feel confident about using Cancuntravel.com to plan and purchase their travel, so we are committed to protecting the information we collect. Cancuntravel.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Cancuntravel.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Cancuntravel.com has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access.

Changes to the Cancuntravel.com Privacy Statement
This Privacy Statement was produced and posted on Cancuntravel.com on June 1, 2002. Cancuntravel.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Cancuntravel.com will use your PII, Cancuntravel.com will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

Contacting Cancuntravel.com
We want to make sure you have control over your online travel experience as an Cancuntravel.com customer, from planning and purchasing your travel to protecting your personal information.
Cancuntravel.com customer service travel agents are ready to help with your Cancuntravel.com travel concerns 24 hours a day, seven days a week. When you need help, contact us. All e-mail receives a response within 24 hours. Agents will address any questions or concerns you may have about your Cancuntravel.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Cancuntravel.com within 24 hours. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.